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Rosehealth
Mental health for adolescents
Mobile App
UX RESEARCHER - UI DESIGNER
Understanding the problem
According to a WHO report, One in five adolescents experience a mental health disorder every year. Access to in-person mental health care is often limited and not the preferred medium for adolescents, especially as they are comfortable navigating digital platforms. Adolescent mental healthcare providers, primary care physicians and paediatricians increasingly recognise the need to leverage novel digital avenues to effectively communicate with their adolescent patients.
We conducted stakeholder
interviews to get key insights
An affinity map made based on the insights obtained from adolescents on how they manage their mental health:
Wants to pour her mind into an app every day
Feels a clinician can gain trust by not forcing information out of her, keeping personal stuff personal, just listening and allowing her to talk about what she wants.
Thinks mental health clinician should educate family on how to relate with her
Wants mental health resources to be like calming sounds and short videos. Can’t sit through long videos.
Feels mental health clinician is a stranger and it will be hard relating with them
Feels talking to a stranger (mental health clinician) would make him weird and uncomfortable
Would open up to clinicians on such mental health issues. But not comfortable sharing with parent
Wants a chat feature to communicate feelings after a tough day
And then,
We looked for patterns and sorted them into themes;
Journaling feature and Daily Tips:
Journal feature to record daily feelings, daily progress and affirmation
Content Library:
Adolescent-specific content with less text and more images
Chat feature:
A two-way messaging system to connect adolescents and providers
Provider Dashboard:
A parent and teacher dashboard where assessments can be completed and content viewed
Gamification:
In-app reward systems (tokens, points) that can be used for digital or real-life rewards are an evidence-based tool to help increase engagement
User Persona
Based on the themes and responses, I came up with a persona that captures the audience we're building for
Ryan, 14-year-old sophomore who believes in mental health and want to share daily moment with clinician. Struggles with grades and feels he’s underachieving. Thinks family support isn’t enough and may not be open to them.

Goals
Want to achieve a stable mental balance

Needs
Somebody that can guide him through tough times

Barriers
Active, tech-savvy.
Next Project
Kamoky